Terms of service

Last Updated: February 13, 2026

OVERVIEW

This website is operated by Key To The City. Throughout the site, the terms “we,” “us,” and “our” refer to Key To The City. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted. Credit card information is always encrypted during transfer over networks via Stripe.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 5 - PRODUCTS OR SERVICES

Certain products, such as our exclusive tote bags, may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. This ensures we can complete your transactions and contact you as needed.

SECTION 7 - THIRD-PARTY TOOLS & LINKS

We may provide you with access to third-party tools (such as Stripe for payments) which we neither monitor nor have any control over. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy

SECTION 9 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose.

(b) to solicit others to perform or participate in any unlawful acts.

SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. To the maximum extent permitted by law, Key To The City provides the service and products 'as is' without any warranties. In no case shall our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

SECTION 11 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Key To The City and our parent, subsidiaries, affiliates, partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.

SECTION 12 - DISPUTE RESOLUTION & ARBITRATION

Any dispute arising out of or relating to these Terms or the use of our Service shall be settled through binding individual arbitration. You waive your right to participate in a class-action lawsuit or class-wide arbitration.

SECTION 13 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.

SECTION 14 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States.

SECTION 15 - CONTACT INFORMATION

Store Name: Key To The City

Address: 5240 Mission St, San Francisco, CA 94112, United States

Email: contact@keytothecitystore.com

Phone: +12097095131

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (PST)

We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.

Please include your order number if you are contacting us regarding a specific purchase.