Privacy policy

Effective Date: February 13, 2026

This Privacy Policy outlines how Key To The City ("we," "us," or "our") handles the collection, protection, and use of your personal data when you visit keytothecitystore.com (the "Site"), make a purchase, or engage with our customer service team.

1. Data Collection

In order to facilitate your orders and improve your experience, we collect the following types of information:

  • Personal Identifiers: Full name, email address, telephone number, and your shipping/billing coordinates.

  • Purchase History: Details of the products you have bought and confirmation of payments (processed securely through Stripe).

  • Technical Data: Your IP address, device type, browser information, and how you navigate our Site, gathered via cookies.

2. Use of Your Information

We utilize your information for the following core activities:

  • Order Management: To process transactions, verify payments via Stripe, and ensure successful delivery.

  • Customer Support: To provide status updates on your shipments and respond to your requests.

  • Fraud Prevention: To detect and block suspicious activity or unauthorized transactions.

  • Direct Marketing: To send you exclusive offers, provided you have opted-in to receive them.

3. Information Sharing with Third Parties

We only disclose your data to trusted partners essential for our operations:

  • Hosting & Platform: Shopify.

  • Payment Processing: Stripe (we never store your full credit card details on our servers).

  • Shipping & Logistics: USPS, UPS, or FedEx.

  • Note: We strictly do not sell, rent, or trade your personal data to third parties for their own commercial gain.

4. Privacy Rights (US Residents)

As a user in the United States, you have specific rights over your personal data:

  • Access & Portability: You can request a summary of the data we hold about you.

  • Correction: You may ask us to update or fix inaccurate information.

  • Deletion: You have the right to request that we erase your personal records from our system.

  • Opt-Out: You can choose to stop the sharing of your data for targeted advertising. To exercise any of these rights, please contact us at contact@keytothecitystore.com

5. Tracking Technologies

We use cookies to enhance site navigation and analyze our traffic. You can manage your cookie preferences through your individual browser settings. Please be aware that our Site does not currently respond to "Do Not Track" signals.

6. Protection of Minors

Key To The City does not knowingly collect data from children under the age of 13. Our services are intended for a general audience.

7. Security & Storage

We implement SSL encryption and other standard security measures to safeguard your information. We retain your data only for as long as necessary to fulfill legal obligations and provide our services.

8. Contact Us

Key To The City

Address : 5240 Mission St, San Francisco, CA 94112, United States

Email: contact@keytothecitystore.com

Phone : +12097095131

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)

We will respond to your email within 24 hrs (Mon–Fri)

Weekend messages answered Monday.