Shipping policy

At Key To The City, we are committed to providing a seamless and premium shopping experience. To ensure total transparency and simplicity for our customers, we offer Free Standard Shipping on all orders across the United States.

1. Shipping Territory

This policy applies exclusively to orders placed and delivered within the United States.

2. Delivery Schedule & Deadlines

All timeframes listed below are calculated in business days (Monday through Friday, excluding federal holidays).

  • Order Cutoff Time: 5:00 PM (PST - Pacific Standard Time). Orders placed after this time will be processed starting the next business day.

  • Order Processing Time: 1 to 2 business days.

  • Transit Time: 7 to 8 business days.

  • Total Estimated Delivery Time: 8 to 10 business days (Processing + Transit).

3. Trusted Logistics Partners

To ensure your order arrives safely and efficiently, we partner with the most reliable carriers in the industry: USPS, UPS, and FedEx. The carrier is selected automatically based on your location and the size of your package to guarantee optimal service.

4. Shipping Costs

  • Shipping Fees: $0.00. We offer Free Shipping on every single order, with no minimum purchase required and no hidden fees at checkout.

5. Resolving Delivery Issues

If your package experiences an unexpected delay or if the tracking information shows "delivered" but you haven't received it, please contact our support team at contact@keytothecitystore.com. We will work directly with the carrier to resolve the issue as quickly as possible. Note: Any claims for missing or non-delivered packages must be submitted within 7 days of the estimated delivery date.

6. Order Tracking

Transparency is key. Once your order has been dispatched, you will receive a confirmation email featuring a unique tracking number. You can monitor your package’s journey in real-time via the link provided or through the tracking portal on our website.

7. Contact Information

Store Name: Key To The City

Address: 5240 Mission St, San Francisco, CA 94112, United States

Email: contact@keytothecitystore.com

Phone: +12097095131

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (PST)

We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.

 Please include your order number if you are contacting us regarding a specific purchase.